Frequently Asked Questions

FAQ

Thank you for visiting Fabulous Designer Sunglasses! Our customer service department is here to answer any questions you may have. Before you send us an e-mail, please read through the most commonly read questions.

Q: Are your sunglasses authentic?

A: Yes! All of our sunglasses are guaranteed authentic! We receive them direct from a certified wholesaler, and each pair comes with authentication paperwork.

Q: What countries will you ship merchandise to?

A: We ship around the world! To see an estimated shipping cost, look at your shopping cart. Otherwise, the final shipping amount will be shown on your invoice before you confirm your order.

Q: Can I return or exchange my sunglasses?

A: Yes! All refund/exchange requests must be received within ten (10) days of receiving your order. Contact us to get a Return Authorization Number. Please visit our About Us page for our complete Return and Exchange Policy.

Q: When can I expect my order to be sent out?

A: Orders are generally processed within 24 hours and shipped out within 48 hours of receipt of payment during normal business hours (Mon-Fri: 9am-5pm CST) Any orders received while our customer service department is closed will be processed at the start of the next business day.

Q: How long will it take my order to get here?

A: That depends on where you are! Orders within the Continental United States normally take between 3 to 6 days to arrive. Orders to Alaska, Hawaii, and Puerto Rico may take an extra day or two. International orders take between 1 to 4 weeks to arrive.

Q: If I exchange my order, how will the new shipping cost be determined?

A: We will send your new pair of sunglasses with no additional shipping fee.

Q: What are your shipping costs?

A: You can view an estimate of your shipping costs by viewing your cart. However, your final shipping costs will be displayed the invoice you see before confirming your order.

Q:How do I know what size I wear? (Sunglass Measurements)

A:If you have an old pair you can use those as a guide. The eye size and bridge size are usually located (written) on the temple or the bridge. If you can find these measurements you can measure it yourself using a millimeter ruler. The eye size is the horizontal measurement of the lens. The bridge is the distance between the lenses. When measuring try to stay in the center of the lens for both measurements. You may be off 1-4 millimeters however at least you will have an idea. Reference the measurement chart at the top of the page to get a better idea of how to measure.

Contact Us!

Our customer service department is open Monday through Friday from 9am to 5pm CST.
You may contact us:

Via email at
fabulousdesignersunglasses@yahoo.com

Via telephone at
(262)203-7171